Terms and Conditions
- Scope of Application
The following Terms and Conditions apply to all orders placed through our online shop by consumers and entrepreneurs.
Consumer refers to any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business, or profession. Entrepreneur refers to a natural or legal person or a legal partnership who, when entering into a legal transaction, acts in the exercise of their trade, business, or profession.
Regarding entrepreneurs: If the entrepreneur uses conflicting or supplementary General Terms and Conditions, their validity is hereby objected to unless expressly agreed upon by us.
- Contracting Parties, Conclusion of Contract, Correction Options
The purchase contract is concluded with Walter Häfner GmbH.
The presentation of products in the online shop does not constitute a legally binding offer, but rather an non-binding online catalog. You can initially place our products in the shopping cart without obligation and correct your entries at any time before submitting your binding order by using the correction aids provided and explained in the ordering process. By clicking on the order button, you place a binding order for the goods in the shopping cart. The confirmation of the receipt of your order is sent via email immediately after submitting the order.
We accept your offer within two days by
issuing a separate email with an acceptance declaration, or by processing the payment transaction through our service provider or the selected payment service provider. The timing of the payment transaction depends on the chosen payment method (see "Payment").
The relevant alternative for you depends on which of the listed events occurs first.
- Contract Language, Contract Text Storage
Languages available for the conclusion of the contract: German
We save the contract text and send you the order details and our Terms and Conditions in text form. The contract text is no longer accessible via the Internet for security reasons.
- Delivery Terms
In addition to the product prices, shipping costs may apply. You can find more information about shipping costs in the respective offers.
You have the option of picking up the goods at Walter Häfner GmbH, Ostring 1, 97688, Bad Kissingen during the business hours specified below: Customer will be informed via email when the goods can be picked up.
We do not deliver to packing stations.
The following payment methods are generally available in our shop:
Advance payment If you choose the payment method "advance payment," we will provide you with our bank details in a separate email and deliver the goods after receipt of payment.
Cash on delivery You pay the purchase price directly to the delivery agent. Additional costs of 6 Euro will be incurred.
Credit card In the ordering process, you provide your credit card details. Your card will be charged immediately after placing the order.
PayPal In order to pay the invoice amount via the PayPal service provider (PayPal Europe) S.à r.l. et Cie, S.C.A, 22-24 Boulevard Royal, L-2449 Luxembourg ("PayPal"), you must be registered with PayPal, authenticate yourself with your access data, and confirm the payment instruction. The payment transaction will be carried out by PayPal immediately after placing the order. Further instructions will be provided during the ordering process.
PayPal may offer other payment methods to registered and selected PayPal customers in their customer account. However, we have no influence on the offering of these methods; any other individually offered payment methods are subject to your legal relationship with PayPal. For more information, please refer to your PayPal account.
Cash payment upon pickup You pay the invoice amount in cash when picking up the goods.
- Right of Revocation
Consumers have the legal right of revocation, as described in the revocation policy. Entrepreneurs are not granted a voluntary right of revocation.
- Reservation of Title
The goods remain our property until full payment has been made. Regarding entrepreneurs: We retain ownership of the goods until full settlement of all claims from an ongoing business relationship. You may resell the reserved goods in the ordinary course of business; you assign all claims arising from this resale - regardless of a connection or mixing of the reserved goods with a new item - in the amount of the invoice amount to us in advance, and we accept this assignment. You remain authorized to collect the claims, but we may also collect claims ourselves if you fail to meet your payment obligations. We will not use the assigned claims as long as you meet your payment obligations, do not fall into payment arrears, and no application for the opening of insolvency proceedings has been filed, or payments have been suspended.
- Transport Damage
For consumers: If goods are delivered with obvious transport damage, please report such defects to the delivery agent as soon as possible and contact us immediately. The failure to make a complaint or contact us has no effect on your legal claims and their enforcement, especially your warranty rights. However, it helps us to assert our own claims against the carrier or the transport insurance.
For entrepreneurs: The risk of accidental loss and accidental deterioration of the goods shall pass to you as soon as we have delivered the item to the freight forwarder, the carrier, or the person or institution otherwise designated to carry out the shipment.
- Warranty and Guarantees
9.1 Statutory Warranty Right
Unless expressly agreed otherwise below, the statutory warranty provisions apply.
The following restrictions and shortening of the periods do not apply to claims based on damages caused by us, our legal representatives or vicarious agents:
in case of injury to life, body, or health in case of intentional or grossly negligent breach of duty in case of breach of essential contractual obligations, the fulfillment of which enables the proper execution of the contract in the first place and on the compliance of which the contractual partner may regularly rely (cardinal obligations) within the scope of a guarantee promise, if agreed, or as far as the scope of the Product Liability Act is opened.
Limitations with respect to entrepreneurs
With regard to entrepreneurs, the warranty period for newly manufactured items is one year from the transfer of risk.
The statutory limitation periods for the right of recourse under § 445a BGB remain unaffected.
Regulations for merchants
For merchants, the regulations regarding the commercial obligation to examine and give notice of defects pursuant to § 377 HGB apply. If you fail to make the notification regulated there, the goods shall be deemed approved unless they are a defect that was not recognizable during the examination. This does not apply if we have fraudulently concealed a defect.
9.2 Guarantees and Customer Service
Information about any additional guarantees and their exact conditions that may apply can be found with each product and on special information pages in the online shop.
Customer Service: You can reach our customer service for questions, complaints, and claims on weekdays from 8:00 a.m. to 5:30 p.m. at the telephone number +49 971-2468 and by email at [email protected].
For claims due to damages caused by us, our legal representatives, or vicarious agents, we are always liable:
In case of a breach of essential contractual obligations, which enables the proper execution of the contract and compliance with which the contractual partner may regularly rely on, (cardinal obligations) by slight negligence on our part, our legal representatives, or vicarious agents, the liability shall be limited to the damage foreseeable at the time of conclusion of the contract, the occurrence of which must typically be expected.
In addition, claims for damages are excluded.
- Dispute Resolution
The European Commission provides a platform for online dispute resolution (OS), which you can find here. We are not obliged or willing to participate in dispute resolution proceedings before a consumer arbitration board.
- Final Provisions
If you are an entrepreneur, German law applies, excluding the UN Sales Convention.
If you are a merchant within the meaning of the German Commercial Code, a legal entity under public law, or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from contractual relationships between us and you is our place of business.
Terms and Conditions created with the Trusted Shops Legal Text Generator.